CUSTOMER SUPPORT

Returns & Refunds Policy

Union Backbone is operated by Zavrynt, LLC. The following Zavrynt policy applies to physical merchandise purchased through our store.

Every physical product sold by Zavrynt, LLC is made to order specifically for the customer. Because production begins after an order is placed, all sales of made-to-order merchandise are final except when an item arrives damaged, defective, or materially different from what was ordered.

Returns and exchanges we cannot accept

• Ordering the wrong size, color, product, or design
• Buyer’s remorse or a change of mind
• Fit or personal-preference concerns when the correct item and size were delivered
• Minor differences in color, sizing, or print placement that occur during normal made-to-order production
• Problems caused by an incorrect or incomplete address supplied at checkout

Please review the product description, color selection, and size chart carefully before placing your order.

Damaged, defective, or incorrect items

If an item arrives damaged, has a manufacturing defect, or is materially different from what you ordered, contact us within 30 days of delivery. Include your order number, a description of the problem, clear photographs showing the entire item and the issue, and a photograph of the shipping label or packaging when applicable.

After the issue is verified, our first remedy will normally be a replacement at no additional charge. A refund may be offered when a replacement is unavailable or otherwise appropriate. Please do not mail an item back unless we specifically instruct you to do so.

Cancellations

An order may be canceled only before production begins. Orders can enter production shortly after they are submitted, so cancellation is not guaranteed. Once production has started, the order cannot be canceled.

Shipping and delivery problems

Customers are responsible for providing a complete and accurate shipping address. If an order is returned or cannot be delivered because of an incorrect or incomplete address, additional production and shipping charges may be required before a replacement is sent. Lost-delivery claims will be reviewed individually using carrier tracking information and our fulfillment provider’s requirements.

Approved refunds

Approved refunds are returned to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

Contact us

Text (815) 200-3703 or email zavryntllc@gmail.com. Include your order number and the information requested above. We will review the claim and respond as promptly as possible.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.

Based on Zavrynt’s published Returns & Refunds Policy, last updated September 30, 2026. This policy covers physical merchandise. For questions about digital downloads, contact us before purchasing.